Competency development
for the modern flight deck.

What has changed

CASA AC 119-12 (v2.2, August 2026) sets out how air transport operators are expected to train and assess Human Factors and Non-Technical Skills. Two things in the AC matter most for operators planning their approach.

• The standard has shifted. The AC moves HF/NTS away from knowledge-based, tick-box training toward a competency-based model with training that produces observable change in how crews perform, with assessment records to show it. Attendance alone no longer demonstrates competency.
• You can use a third-party provider. Section 3.4 of the AC confirms operators may engage an external provider for some or all of their program, provided the program remains the operator’s own, is delivered under the operator’s exposition, and addresses the operator’s specific risks. The RPAP program is structured around exactly those conditions.

The exemptions many operators currently rely on (CASA EX73/24, Part 6) end on 1 December 2026.

What it gives your operation

Compliance you can show, not just claim

Every pilot activity — onboarding, baseline assessment, scenario viewing, reflection, classroom attendance and module completion — is recorded in the Resilience Deck app at the point it happens, well inside the AC’s 21-day record requirement. Records identify the activity undertaken, whether it was completed, and the outcome, and export to your training management system. A Manager Dashboard gives you and CASA a fleet-level view of progress and competency trends at a glance.

We also write the HFNTS chapter for your exposition, so the program is documented as yours from day one.

Fits around your rostering system

The program runs online: a self-paced Resilience Deck app, recorded scenario-based training, and a two-hour facilitated virtual classroom. No travel, no aircraft downtime, and no need to pull a crew into a room on the same day. The minimum commitment is around six hours per pilot per year. An in-person classroom option is available where an operator prefers it.

Training that reflects your operation, not a generic syllabus

Before anything is delivered, we run a needs analysis with you. Your SMS, FOQA and LOSA trends are mapped to the scenarios and classroom topics your crews will work through, so the training addresses the threats that actually occur in your operation. In Years 2 and 3, each pilot’s own competency data steers what they focus on next — every pilot’s program is different, and every year’s content is different.

This is the analysis the AC now explicitly encourages: looking beyond what happened to the human factors involved and drawing on occurrence data from similar operations as well as your own.

Pilots who are measurably better, not just signed off

The program is adapted from the Resilient Pilot program developed in the UK, which RPAP has worked with for six years. Scenarios are deliberately set in unfamiliar aircraft types and environments so pilots have to think rather than recall a procedure. Classroom sessions are coaching conversations led by experienced pilots trained to European Mentoring and Coaching Council (EMCC) guidelines — pilots are listened to first, then coached to bring out the best of their own style. Alongside the competency work sits peer support, welfare and performance coaching, because resilient crews are safer crews.

Progress is measured against observable behaviours each year for each pilot, pilot cohort and across the fleet.

You stay in control

The program is your program. You retain oversight, accountability and sign-off; RPAP runs the delivery, scheduling and quality assurance. If you would prefer your own people to facilitate over time, we train your HF facilitators to the same EMCC standard and maintain their standardisation and concordance — multiple standardisation sessions and concordance checks each year, aligned to the EASA Instructor Concordance Assurance Programme. You can start with RPAP delivery and move to in-house, or run a mix.

Common questions

Is the program approved by CASA?

The program is built to meet AC 119-12 v2.2 as an Acceptable Means of Compliance and RPAP is positioning as an external provider. Under the AC, the program is assessed as part of your exposition — which is why we write that chapter with you. We are happy to talk through where this sits at the time you contact us.

We already do some HF training. Do we start from scratch?

No. The AC allows recognition of prior learning where an operator documents the gap analysis. The scoping and needs analysis step covers this, and existing training can be credited where it meets the standard.

How much of our time does it take to run?

Very little once the exposition chapter is in place. RPAP schedules and delivers the classroom sessions, manages the app and maintains the records. Your involvement is the scoping conversation, an annual review, and oversight of the dashboard.

Does it work for a small fleet?

Yes. The program was designed with small and medium operators in mind. Delivery is online, and pilots from more than one operator can attend the same session while each operator’s own risk priorities are preserved in the app — an arrangement the AC specifically allows.

What happens if a pilot does not meet the standard?

The app flags the competency area to the facilitator and to you. The pilot is assigned targeted work in that area and a follow-up coaching conversation, and the outcome is recorded. Persistent gaps are escalated to your Head of Training and Checking for decision under your exposition. The aim is always the next one per cent, not a mark against the pilot.

Who delivers the classroom sessions?

RPAP Instructor Evaluators — experienced pilots trained to EMCC coaching guidelines and maintained through a standardisation and concordance program. Or, if you prefer, your own facilitators trained by RPAP to the same standard.

Talk to us about your operation

A short conversation is the best way to see whether the program fits. We will listen to how your operation runs, explain what the AC asks of you, and be clear about what RPAP can and cannot take off your plate.

info@rpap.org.au

Resilient Programs Asia Pacific · An AFAP program · In partnership with Resilient Pilot (UK)

Talk to us about your operation